Since 2016, Smartbutlers has worked with Black Donuts Engineering in the creation, development and training of internal operations aiming at global excellence. This has been part of the strategy implementation, and it has included issues ranging from company values and sales pitching to key performance indicators and risk assessments. The outcome of the work has been a common set of operation, the BD Way. The entire staff has been involved in the process. This year the development work ended with a fun, yet substance oriented, BD Way Race, where the participants performed different tasks in the spirit of the company values.